Måste jag lista mig hos Doktor24 för att få vård?

Doktor24 använder 2 betalningstjänster: Billogram och iZettle.

Billogram används vid betalning för digitala vårdbesök. En faktura skickas några dagar efter besöket på mejl. Det kan ta upp till 14 dagar innan man får sin faktura.

Doktor24’s fysiska tjänster betalas på plats på vaccinationsmottagningen via iZettle-dosor.

Behöver du ett kvitto kopplat till ditt vårdärende?

Fakturan som du får är som ditt kvitto. Om du däremot betalade på plats via iZettle så är du välkommen att maila eller ringa in till supporten för hjälp. För att vi ska kunna hitta ditt kvitto behöver vi veta vilket hälsorum du besökte, vilken dag och ungefärlig tid samt de fyra sista siffrorna på kortet som användes vid betalning.

Har du frågor angående frikort?

De vanligaste frågorna samt svaren hittar du här: https://doktor24.se/faq/frikort/

1. Introduction

The Supplier Code of Conduct (the Code) formalises the key principles under which suppliers to Doktor24 Healthcare AB (“Doktor24”), subsidiaries of Doktor24, other associated company or companies under management by Doktor24, are required to operate. Doktor24 works hard to select suppliers committed to ethical standards and business practices compatible with those of Doktor24.

Doktor24 is following the UN Global compact 10 principles as an overall standard and expect that Doktor24 suppliers are in line and follow these 10 principles. The UN global compact 10 principles can be found at www.unglobalcompact.org

The Code formalises Doktor24’s practices and makes clear that, despite differences in cultures and legal requirements, we expect that production and procurement, of all services or products for our business, are compatible with the high standards that contribute to the outstanding reputation of Doktor24 and our brands. Suppliers, including agents, lobbyists and intermediaries, are required to comply with this Code, and are accountable for ensuring that their sub-contractors, subsidiaries and associated companies comply with the same Code.

2. Relationship with relevant laws

The Supplier shall comply with this Code. If conflict of laws, national laws prevails. The Supplier shall report such differences in writing to Doktor24.

3. Human rights and labour laws

The Supplier shall respect internationally proclaimed human rights, and shall avoid being complicit in human rights abuses of any kind. The Supplier shall respect the personal dignity, privacy and rights of each individual.

3.1 Freedom of association and the right to collective bargaining

The Supplier shall ensure and recognise the right of free association.

The Supplier shall not discriminate against worker’s representatives or members of trade unions.

Where the right to freedom of association and collective bargaining are restricted under national law, the Supplier shall allow workers to freely elect their own representatives.

3.2 Forced labour

The Supplier shall not use forced or compulsory labour, including, but not limited to, debt bonded labour. The Supplier shall ensure that the work relationship between the worker and the Supplier is freely chosen and free from threats.

The Supplier shall ensure that all workers shall be free to leave their employment after giving reasonable notice. Workers shall not be required to lodge deposits of money, identity papers or similar in order to get or keep their employment.

3.3 Child labour

The Supplier shall not employ or use child labour. In this Code “child” means anyone under 15 years of age, unless national or local law stipulates a higher mandatory school leaving or minimum working age, in which case the higher age shall apply. “Child labour” means any work by a child or young person unless it is considered acceptable under the ILO Minimum Age Convention 1973 (C 138).

3.4 Non-discrimination

The Supplier shall prohibit direct or indirect negative discrimination based on race, colour, gender, sexual orientation, language, religion, political or other opinion, national or social origin, property, birth or other status, and shall promote equality of opportunity or treatment in employment and occupation.

The Supplier shall prohibit and refuse to tolerate, and not confer upon its workers, any unacceptable or degrading treatment, including mental cruelty, sexual harassment or discrimination gestures, language or physical contact that is sexual, coercive, threatening, abusive or exploitative.

3.5 Employment conditions

The Supplier shall provide remuneration that meets any national legal standard on minimum wage. The basis on which workers are being paid is to be clearly conveyed to them in a timely manner.

The Supplier shall secure that working hours are not excessive and as a minimum comply with applicable local laws.

The Supplier shall respect the individual worker’s need for recovery and secure that all workers have the right to adequate leave from work with pay.

The Supplier shall secure that all workers are provided with written and legally binding agreements of employment setting out employment conditions in a language understandable to the worker.

4. Health and safety

The Supplier shall secure that the workers are provided with a healthy and safe working environment in accordance with internationally recognised standards.

The Supplier shall do its utmost to control hazards and take necessary precautionary measures against accidents and occupational diseases. Whenever necessary workers are to be provided with, and instructed to use, appropriate personal protective equipment.

The Supplier shall provide adequate and regular training to ensure that workers are adequately educated on health and safety issues.

The Supplier shall secure that, where it provides accommodation, it shall be clean, safe and meet the basic needs of the workers, and, where appropriate, for their families.

5. Environment

The Supplier shall take a precautionary approach towards environmental challenges, undertake initiatives to promote greater environmental responsibility, and encourage the development and diffusion of environmentally friendly technologies.

The Supplier shall act in accordance with relevant local and internationally recognised environmental standards.

The Supplier shall minimise its environmental impact and continuously improve its environmental performance.

6. Prohibited business practices

6.1 Corruption and other prohibited business practices

Doktor24 is firmly opposed to all forms of corruption. Doktor24’s objective is to compete in the marketplace based on competitive services and prices. Under no circumstances whatsoever, is it permitted to solicit, receive, accept or agree to receive or accept, directly or indirectly, bribes.

Doktor24 expects that the Supplier shall comply with applicable laws and regulations concerning bribery, corruption, fraud and any other prohibited business practices. The Supplier shall not offer, promise or give any undue advantage, favour or incentive to any public official, international organisation or any other third party. This applies regardless of whether the undue advantage is offered directly or through an intermediary.

6.2 Gifts, hospitality and expenses

The Supplier shall not, directly or indirectly, offer gifts to Doktor24’s employees or representatives or anyone closely related to these. Neither Doktor24 nor its employees will accept or offer any gift, hospitality, promotional or other expenditure that may influence the recipient’s integrity.

Hospitality, such as social events, meals or entertainment may be offered if there is a business purpose involved, and the cost is kept within reasonable limits. Travel expenses for the individual representing Doktor24 shall be paid by Doktor24. Gifts shall not be offered or received in situations of contract negotiation, bidding or award.

6.3 Money laundering

The Supplier shall be firmly opposed to all forms of money laundering and shall take steps to prevent its financial transactions from being used by others to launder money.

6.4 Unfair Competition

The Supplier shall under no circumstances cause or be part of any breach of general or special competition regulations, such as illegal cooperation on pricing, illegal market sharing or any other behaviour that is in breach of relevant competition laws.

7. Adequate books, records and audits

The Supplier shall have honest and accurate recording and reporting of information. As such, the Supplier’s books, records and accounts must accurately and fairly reflect the Supplier’s transactions in reasonable detail and in accordance with generally accepted accounting principles. Monitoring and enforcement procedures shall be implemented by the Supplier to ensure conformance with anti-corruption laws.

The Supplier is obliged to report deviations and corrective actions. Doktor24 may conduct onsite audits or issue-based assessments of the Supplier’s conformance with the Code, as well as relevant laws, codes and ordinances and notwithstanding any term in the Supplier’s agreements with Doktor24. Doktor24 may also engage third parties to conduct such audits. The audits may be conducted without notice.

8. Violation of policy

Breach of the Code may result in actions being invoked against the Supplier, in addition to any contractual or legal remedies. The actions applied will depend on the nature and seriousness of the breach and on the degree of commitment shown by the Supplier. The range of actions available to be imposed on the Supplier includes, but is not restricted to, the following:

• Formal warnings: that the continued non-compliance will lead to more severe actions
• Disclosure of nature of breach to all sub-contractors, subsidiaries and associate companies
• Immediate termination of contract, without recourse

Avgift

Besök hos sjuksköterska är kostnadsfritt för alla. För besök hos läkare utgår en patientavgift enligt följande:

Vuxen

• Patientavgiften är 100 kr och gäller för läkar- och psykologbesök.

Barn

• Läkarbesök är kostnadsfritt för barn fram t o m 1 januari det år de fyller 20 år.

Senior 85+

• Läkarbesök och besök och psykolog är kostnadsfritt fr o m det år du fyller 85 år.

Betalningen sker via faktura genom Billogram vilket är den betallösning Doktor24 använder sig av.

• Frikort gäller.
• Uteblivet besök faktureras med 300 kr.

Frikort

Besöken är berättigade till att registreras i högskostnadsskyddet. När du som patient har nått 1150 kr får du frikort vilket ger avgiftsfri vård under en viss datumperiod.

I betalsteget har du möjlighet att registrera ditt frikort. Frikortsuppgifterna hittar du i vissa regioner i 1177.se Mina vårdkontakter. Du kommer dock ej ha möjlighet att ange ett belopp som du har kvar upp till frikort utan behöver då betala och sedan kontakta support på Doktor24 för hjälp med kreditering av Klarna-order och registrering av beloppet i eFrikortstjänsten.

Om du behöver support eller vill ställa frågor kan du kontakta vår kundsupport.

Ja, du kan använda ditt frikort när du söker vård hos Doktor24. Du kommer att ges möjlighet vid betalning registrera dina frikortsuppgifter. De uppgifter som behöver registreras är:

• Frikortsnummer
• Startdatum
• Slutdatum
• Vilken region frikortet har utfärdats i

Hos Doktor24 kostar ett posykologbesök 100 kr från det år du fyller 20. Frikort gäller.

Våra läkare är särskilt rekryterade för sin erfarenhet och kompetens. Alla har svensk läkarlegitimation och jobbar på vårdcentraler och sjukhus när de inte hjälper våra användare i tjänsten.